API-Referenz / Self-service

Self-service

Die Endpoints der Gruppe Self-service der Voiceland AI API, mit Parametern, Schemata und Beispielen mit curl.

Zuletzt aktualisiert:

Die Beschreibungen der Endpoints und der Felder erscheinen auf Englisch, genau so, wie die API sie ausliefert. Das ist Absicht: Sie lesen hier, was Sie auch in den Antworten sehen.

GET /v1/me/agent-stats#

Per-agent call stats. Day-bucketed call counts per agent over a window (defaults to month-to-date).

Parameter

Name Ort Typ Erforderlich Beschreibung
from query string Window start (RFC3339).
to query string Window end (RFC3339).

Antworten

Code Beschreibung
200 Success.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/agent-stats" \
  -H "Authorization: Bearer VL_API_KEY"

Eine erfolgreiche Antwort liefert ein AgentStatsResponse.

Beispielantwort

{
  "agents": [],
  "days": [],
  "total_calls": 1200
}

GET /v1/me/ai-reports#

List AI operations reports. One page of your generated reports, newest period keys first, WITHOUT the report bodies, fetch a period for the full metrics. **Paging.** Pass the next_cursor from the previous response back as ?cursor=. **An empty next_cursor is the only signal that you have seen everything.**

Parameter

Name Ort Typ Erforderlich Beschreibung
limit query integer Rows per page, 1 to 60 (default 12).
cursor query string The next_cursor from the previous page. Omit for the first page.

Antworten

Code Beschreibung
200 Success.
400 limit is not a positive whole number (bad_request), or the cursor was not issued by this listing (invalid_cursor).
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/ai-reports" \
  -H "Authorization: Bearer VL_API_KEY"

Eine erfolgreiche Antwort liefert ein AiReportsResponse.

Beispielantwort

{
  "items": [
    {
      "cadence": "monthly",
      "period": "2026-07",
      "status": "sent",
      "tenant": "acme",
      "truncated": false
    }
  ],
  "next_cursor": ""
}

GET /v1/me/ai-reports/config#

AI operations report settings. Your periodic AI operations report configuration: whether the scheduler is armed, the cadence (monthly or quarterly, Europe/Athens calendar periods), and the email recipients of the XLSX digest. Never configured reads as disabled with the monthly default.

Antworten

Code Beschreibung
200 Success.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/ai-reports/config" \
  -H "Authorization: Bearer VL_API_KEY"

Eine erfolgreiche Antwort liefert ein AiReportConfigResponse.

Beispielantwort

{
  "cadence": "monthly",
  "enabled": true,
  "recipients": [
    "quality@acme.example"
  ]
}

PUT /v1/me/ai-reports/config#

Set the AI operations report settings. Replaces the whole configuration block. An enabled config makes the scheduler generate each completed period once: per-agent quality metrics (graded volume, hallucination and grounded-answer rates, negative-feedback rate, chat takeover rate, the resolved-without-takeover ratio with its 40 percent target, containment, first-call resolution) plus the period's evaluation-run summary, delivered as an XLSX email to the recipients and as a report.ai_operations event through your subscriptions. An empty recipient list keeps the stored report and the event and skips the email. updated_at is read-only: it is accepted here and ignored, so you can read the block, change a field and send the same object straight back. Any other unrecognized field is refused (422).

Anfragetext

application/json Schema: AiReportConfigRequest

Feld Typ Erforderlich Beschreibung
cadence string
enabled boolean Ja
recipients array of string
updated_at string

Antworten

Code Beschreibung
200 Success.
400 Off-vocabulary cadence, too many recipients, or a recipient that is not an email address (invalid_ai_report_config).
401 Missing or invalid API key.
422 The body is not valid JSON for this shape (invalid_request).
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl -X PUT "https://api.voiceland.ai/v1/me/ai-reports/config" \
  -H "Authorization: Bearer VL_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "cadence": "monthly",
  "enabled": true,
  "recipients": [
    "quality@acme.example"
  ]
}'

Eine erfolgreiche Antwort liefert ein AiReportConfigResponse.

Beispielantwort

{
  "cadence": "monthly",
  "enabled": true,
  "recipients": [
    "quality@acme.example"
  ]
}

POST /v1/me/ai-reports/generate#

Generate an AI operations report now. Generates (or REGENERATES - the period row is replaced, never duplicated) one period on demand, without waiting for the scheduler. Delivery is included by default: the XLSX email to your configured recipients and the report.ai_operations event; pass "deliver": false to compute and store only. An empty body reports the last completed period of your configured cadence. **This call is rate limited per HOUR**, not per minute: it runs synchronously and reads the whole period (calls, graded turns, feedback and per-agent evaluation runs) before it answers, and it emails a workbook unless you pass "deliver": false. A refusal is 429 report_rate_limit with retry-after; your allowance is on every response as x-ratelimit-limit and comes from your plan. Scheduled reports do not consume it.

Anfragetext

application/json Schema: AiReportGenerateRequest

Feld Typ Erforderlich Beschreibung
deliver boolean
period string

Antworten

Code Beschreibung
200 Success.
400 The period is not YYYY-MM or YYYY-Qn (invalid_period).
401 Missing or invalid API key.
422 The body is not valid JSON for this shape (invalid_request).
429 Too many report generations for your plan's hourly allowance (report_rate_limit). Generation is synchronous and reads the whole period, so it is limited per hour rather than per minute. Wait retry-after seconds; the allowance itself is on every response as x-ratelimit-limit. Scheduled reports are unaffected - the limit is on on-demand generation only.
4XX Request error (validation, not-found, etc.).
503 No report generator is wired on this deployment (report_generator_unavailable).
5XX Server or upstream error.

Beispielanfrage

curl -X POST "https://api.voiceland.ai/v1/me/ai-reports/generate" \
  -H "Authorization: Bearer VL_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "period": "2026-07"
}'

Eine erfolgreiche Antwort liefert ein AiReportWire.

Beispielantwort

{
  "cadence": "monthly",
  "period": "2026-07",
  "report": {
    "target": {
      "met": true,
      "threshold": 0.4,
      "value": 0.62
    }
  },
  "status": "sent",
  "tenant": "acme",
  "trigger": "manual",
  "truncated": false
}

GET /v1/me/ai-reports/{period}#

Get an AI operations report. One period's report in full: the account block and one block per agent (calls, containment, first-call resolution, graded volume with hallucination and grounded-answer rates, feedback negative rate, chat takeover rate and the resolved-without-takeover ratio against its 40 percent target, and the period's evaluation-run summary). truncated: true means some input hit its fetch budget and every number is a lower bound.

Parameter

Name Ort Typ Erforderlich Beschreibung
period path string Ja YYYY-MM (month) or YYYY-Qn (quarter), Europe/Athens calendar.

Antworten

Code Beschreibung
200 Success.
400 The period is not YYYY-MM or YYYY-Qn (invalid_period).
401 Missing or invalid API key.
404 No report was generated for that period (report_not_found).
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/ai-reports/{period}" \
  -H "Authorization: Bearer VL_API_KEY"

Eine erfolgreiche Antwort liefert ein AiReportWire.

Beispielantwort

{
  "cadence": "monthly",
  "period": "2026-07",
  "report": {
    "target": {
      "met": true,
      "threshold": 0.4,
      "value": 0.62
    }
  },
  "status": "sent",
  "tenant": "acme",
  "truncated": false
}

GET /v1/me/ai-reports/{period}/xlsx#

Download an AI operations report. The same two-sheet workbook the scheduler emails (Summary: the period, the account metrics and the metric definitions; Agents: one row per agent with every reported column), rendered on demand from the stored report. A period whose report has not finished generating has no body to render and answers 409.

Parameter

Name Ort Typ Erforderlich Beschreibung
period path string Ja YYYY-MM (month) or YYYY-Qn (quarter), Europe/Athens calendar.

Antworten

Code Beschreibung
200 The report as an XLSX workbook.
400 The period is not YYYY-MM or YYYY-Qn (invalid_period).
401 Missing or invalid API key.
404 No report was generated for that period (report_not_found).
409 The period's report has no stored body yet (report_body_unavailable).
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/ai-reports/{period}/xlsx" \
  -H "Authorization: Bearer VL_API_KEY"

GET /v1/me/api-keys#

List API keys. Your API keys (metadata only, never the secret).

Antworten

Code Beschreibung
200 Success.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/api-keys" \
  -H "Authorization: Bearer VL_API_KEY"

Beispielantwort

{
  "items": [
    {
      "label": "production",
      "prefix": "vsk_live_"
    }
  ]
}

POST /v1/me/api-keys#

Mint an API key. Creates a full tenant API key. Plaintext is returned once, store it securely.

Anfragetext

application/json

Antworten

Code Beschreibung
201 Created.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl -X POST "https://api.voiceland.ai/v1/me/api-keys" \
  -H "Authorization: Bearer VL_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "label": "production"
}'

Beispielantwort

{
  "plaintext": "vsk_live_…",
  "prefix": "vsk_live_"
}

DELETE /v1/me/api-keys/{hash}#

Revoke an API key. Revokes an API key by its hash. You cannot revoke the key you are authenticating with.

Parameter

Name Ort Typ Erforderlich Beschreibung
hash path string Ja Key hash from the list.

Antworten

Code Beschreibung
204 Revoked.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl -X DELETE "https://api.voiceland.ai/v1/me/api-keys/{hash}" \
  -H "Authorization: Bearer VL_API_KEY"

GET /v1/me/billing#

Billing usage. Talk-minutes for the current month against your plan's included minutes, plus up to 12 months of history.

Antworten

Code Beschreibung
200 Success.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/billing" \
  -H "Authorization: Bearer VL_API_KEY"

Beispielantwort

{
  "current": {
    "extra_minutes": 572,
    "included_minutes": 2500,
    "minutes_used": 3072
  }
}

GET /v1/me/business-hours#

Opening hours. Your project's opening-hours calendar: the days and windows during which a visitor who asks to talk to a person can be put through to one. open_now is the calendar's verdict at the moment of the read and local_time is that moment in the calendar's own timezone. An unset or disabled calendar is always open.

Antworten

Code Beschreibung
200 Success.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/business-hours" \
  -H "Authorization: Bearer VL_API_KEY"

Eine erfolgreiche Antwort liefert ein BusinessHoursResponse.

Beispielantwort

{
  "days": [
    {
      "day": "mon",
      "ranges": [
        {
          "end": "17:00",
          "start": "09:00"
        }
      ]
    }
  ],
  "enabled": true,
  "holidays": [
    "2026-12-25"
  ],
  "local_time": "2026-08-07 11:20",
  "open_now": true,
  "timezone": "Europe/Athens"
}

PUT /v1/me/business-hours#

Set the opening hours. Replaces the whole calendar. While it is enabled, a request to talk to a person that arrives outside the listed windows is DECLINED rather than queued: the visitor is told straight away that the desk is shut and the assistant carries on with the conversation, instead of waiting in a line nobody is going to answer. A conversation a colleague has ALREADY taken over is never interrupted by closing time. A weekday you do not list is closed. holidays are whole closed days in the calendar's own timezone and beat the weekly pattern. Times are HH:MM on a 24 hour clock, the end is exclusive, and a window that would run past midnight is two windows, one on each day. Disable the calendar ("enabled": false) to go back to being reachable at any hour. open_now and local_time are read-only: they are accepted here and ignored, so you can read the calendar, change a window and send the same object straight back. Any other unrecognized field is refused (422).

Anfragetext

application/json Schema: BusinessHoursRequest

Feld Typ Erforderlich Beschreibung
days array of BusinessHoursDayWire
enabled boolean Ja
holidays array of string
local_time string
open_now boolean
timezone string

Antworten

Code Beschreibung
200 Success.
400 An unknown weekday, a malformed or overlapping window, a closed day that is not YYYY-MM-DD, an unknown timezone, or an enabled calendar with no open window at all (invalid_business_hours).
401 Missing or invalid API key.
422 The body is not valid JSON for this shape (invalid_request).
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl -X PUT "https://api.voiceland.ai/v1/me/business-hours" \
  -H "Authorization: Bearer VL_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "days": [
    {
      "day": "mon",
      "ranges": [
        {
          "end": "17:00",
          "start": "09:00"
        }
      ]
    },
    {
      "day": "tue",
      "ranges": [
        {
          "end": "17:00",
          "start": "09:00"
        }
      ]
    }
  ],
  "enabled": true,
  "holidays": [
    "2026-12-25"
  ],
  "timezone": "Europe/Athens"
}'

Eine erfolgreiche Antwort liefert ein BusinessHoursResponse.

Beispielantwort

{
  "days": [
    {
      "day": "mon",
      "ranges": [
        {
          "end": "17:00",
          "start": "09:00"
        }
      ]
    }
  ],
  "enabled": true,
  "holidays": [
    "2026-12-25"
  ],
  "local_time": "2026-08-07 11:20",
  "open_now": true,
  "timezone": "Europe/Athens"
}

GET /v1/me/conversations/emerging-topics#

Recurring themes your topic list does not cover. Discovery view: conversation topics that matched none of your configured topics, grouped by similarity, ranked by how many of them ended negatively. unassigned is how many analysed conversations produced only unmatched labels, the size of the gap. method says how the grouping was done (embeddings or lexical). This view NEVER changes your configuration. Adding a topic is your action, on the agent.

Parameter

Name Ort Typ Erforderlich Beschreibung
from query string Window start (RFC3339). Defaults to 7 days before to.
to query string Window end (RFC3339). Defaults to now.
agent query string Restrict to one agent by name.

Antworten

Code Beschreibung
200 Success.
400 from or to is not RFC3339, or from is not before to (invalid_from / invalid_to / invalid_window).
401 Missing or invalid API key.
402 Your plan does not include conversation analytics (feature_not_entitled).
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/conversations/emerging-topics" \
  -H "Authorization: Bearer VL_API_KEY"

Eine erfolgreiche Antwort liefert ein EmergingTopicsResponse.

Beispielantwort

{
  "analyzed": 412,
  "clusters": [
    {
      "calls": 21,
      "label": "delivery delay",
      "members": [
        "delivery delay",
        "late delivery"
      ],
      "negative_calls": 14
    }
  ],
  "method": "lexical",
  "tenant": "acme",
  "truncated": false,
  "unassigned": 63
}

GET /v1/me/conversations/negative-sentiment#

Conversations that ended badly and escalated. The quality-review queue: conversations whose caller sentiment was negative at the END and that escalated (a human takeover was requested, or the call was transferred), worst ending first. analyzed is how many conversations in the window carried a sentiment reading, so a small queue can be read against its denominator. Sentiment is produced by the post-call analysis and is absent on conversations analysed before you enabled it. Each item carries recording_purged_at (RFC3339) once your plan's recording retention has deleted the call's audio, recording_url is then absent for good and the recording stream answers 404 recording_purged, so do not offer playback on such a row.

Parameter

Name Ort Typ Erforderlich Beschreibung
from query string Window start (RFC3339). Defaults to 7 days before to.
to query string Window end (RFC3339). Defaults to now.
agent query string Restrict to one agent by name.

Antworten

Code Beschreibung
200 Success.
400 from or to is not RFC3339, or from is not before to (invalid_from / invalid_to / invalid_window).
401 Missing or invalid API key.
402 Your plan does not include conversation analytics (feature_not_entitled).
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/conversations/negative-sentiment" \
  -H "Authorization: Bearer VL_API_KEY"

Eine erfolgreiche Antwort liefert ein NegativeSentimentResponse.

Beispielantwort

{
  "analyzed": 412,
  "count": 9,
  "items": [
    {
      "agent": "front-desk",
      "call_id": "vl-acme-01H",
      "escalation": "takeover",
      "sentiment_end": "negative",
      "sentiment_end_score": -0.7,
      "sentiment_start": "neutral",
      "sentiment_trajectory": "declining",
      "topics": [
        "billing"
      ]
    },
    {
      "agent": "front-desk",
      "call_id": "vl-acme-01F",
      "escalation": "transfer",
      "recording_purged_at": "2026-08-01T03:00:00Z",
      "sentiment_end": "negative",
      "sentiment_end_score": -0.5,
      "sentiment_start": "negative",
      "sentiment_trajectory": "flat",
      "topics": [
        "billing"
      ]
    }
  ],
  "tenant": "acme",
  "truncated": false
}

GET /v1/me/dashboards#

Dashboard catalog. Pre-built Grafana dashboards you can import, with an import command per dashboard.

Antworten

Code Beschreibung
200 Success.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/dashboards" \
  -H "Authorization: Bearer VL_API_KEY"

Beispielantwort

{
  "dashboards": []
}

GET /v1/me/end-user-policy#

Recognised-visitor policy. Whether visitors who are already signed in on your own site are recognised by the assistant, what it is allowed to remember about them between conversations, how long a profile is kept, and whether what somebody asked before is allowed to influence the order of their search results. All four are off until you turn them on. has_sso_signing_key stands in for the signing secret, which is never returned by any endpoint. memory_max_items is the platform's own bound on how much the assistant may recall about one person, a short, readable list, not a conversation archive.

Antworten

Code Beschreibung
200 Success.
401 Missing or invalid API key.
402 Recognised visitors are not included in this plan (feature_not_entitled), or the account has no subscription (no_subscription).
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/end-user-policy" \
  -H "Authorization: Bearer VL_API_KEY"

Eine erfolgreiche Antwort liefert ein EndUserPolicyResponse.

Beispielantwort

{
  "enabled": true,
  "has_sso_signing_key": true,
  "memory_enabled": true,
  "memory_max_items": 12,
  "personalized_ranking": true,
  "retention_days": 90,
  "sso_issuer": "https://example.com",
  "sso_max_age_seconds": 60
}

PUT /v1/me/end-user-policy#

Set the recognised-visitor policy. Replaces the whole policy. To recognise a visitor, your own site signs a short-lived token for the person who is already logged in there and hands it to the widget; we verify it against sso_signing_key, check that it names you as its audience and that it has not been presented before, and derive an opaque per-person key from the subject id inside it. We never take an email address or a phone number as the identity, and the key we store cannot be turned back into your user id by anyone who reads the row. memory_enabled is a SEPARATE decision from enabled: recognising somebody and carrying what they said last time into this conversation are different promises to make to them. personalized_ranking is a third, and it only ever changes the ORDER of search results, never which results a visitor can see. retention_days is how long a profile survives its last sighting; there is no keep-forever option. sso_signing_key is write-only, send it to set or rotate it, leave it out to keep the one you have, so you can read this policy, change one switch and send the whole object straight back.

Anfragetext

application/json Schema: EndUserPolicyRequest

Feld Typ Erforderlich Beschreibung
enabled boolean Ja
has_sso_signing_key boolean
memory_enabled boolean Ja
memory_max_items integer
personalized_ranking boolean Ja
retention_days integer
sso_issuer string
sso_max_age_seconds integer
sso_signing_key string

Antworten

Code Beschreibung
200 Success.
400 Enabled without an issuer or a signing key, or a retention outside 1-730 days (invalid_end_user_policy).
401 Missing or invalid API key.
402 Recognised visitors are not included in this plan (feature_not_entitled), or the account has no subscription (no_subscription).
422 The body is not valid JSON for this shape (invalid_request).
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl -X PUT "https://api.voiceland.ai/v1/me/end-user-policy" \
  -H "Authorization: Bearer VL_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "enabled": true,
  "memory_enabled": true,
  "personalized_ranking": false,
  "retention_days": 90,
  "sso_issuer": "https://example.com",
  "sso_signing_key": "the shared secret your site signs with"
}'

Eine erfolgreiche Antwort liefert ein EndUserPolicyResponse.

Beispielantwort

{
  "enabled": true,
  "has_sso_signing_key": true,
  "memory_enabled": true,
  "memory_max_items": 12,
  "personalized_ranking": false,
  "retention_days": 90,
  "sso_issuer": "https://example.com",
  "sso_max_age_seconds": 60
}

GET /v1/me/end-users#

Recognised visitors. One page of the people your assistant currently recognises, in key order. Each entry carries the whole of what the assistant may recall about that person, if the memory list is empty, it knows nothing beyond the name and language their sign-in supplied.

Parameter

Name Ort Typ Erforderlich Beschreibung
limit query integer Rows per page, 1-100 (default 25).

Antworten

Code Beschreibung
200 Success.
400 limit is not a non-negative integer (invalid_limit).
401 Missing or invalid API key.
402 Recognised visitors are not included in this plan (feature_not_entitled), or the account has no subscription (no_subscription).
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/end-users" \
  -H "Authorization: Bearer VL_API_KEY"

Eine erfolgreiche Antwort liefert ein EndUserListResponse.

Beispielantwort

{
  "count": 1,
  "items": [
    {
      "display_name": "Maria",
      "locale": "el",
      "memory": [
        {
          "key": "asked about",
          "kind": "topic",
          "recorded_at": "2026-08-01T10:00:00Z",
          "value": "warranty"
        }
      ],
      "profile_key": "9f2c…",
      "sessions": 3
    }
  ]
}

DELETE /v1/me/end-users/{key}#

Erase a recognised visitor. Removes the profile and everything the assistant remembered about that person, immediately. Wire this to your own "forget me" button. When there was nothing to erase it still answers 200 with zero counts: the counts tell you what actually went, and asking twice is not an error, because the point of the endpoint is the guarantee that nothing is held afterwards. **A legal hold is the one thing that refuses it (409 legal_hold), and a refusal erases nothing at all.** A hold preserves evidence for a legal process, so it outranks an erasure request. It can cover the whole project, or only the individual calls this person took part in; either way the profile, its memory items and its call links are left exactly as they were, so there is no partial erase to reconcile afterwards. The message says which of the two refused and names the held calls. Release the hold and the identical request succeeds. The operator's subject-rights route refuses the same person with the same status, the same code and the same wording, so there is no second door that erases what this one preserved.

Parameter

Name Ort Typ Erforderlich Beschreibung
key path string Ja The opaque profile key, 64 lowercase hex characters.

Antworten

Code Beschreibung
200 Success.
400 The key is not 64 lowercase hex characters (invalid_profile_key).
401 Missing or invalid API key.
402 Recognised visitors are not included in this plan (feature_not_entitled), or the account has no subscription (no_subscription).
409 A legal hold covers this person's data (legal_hold). **Nothing was deleted**: not the profile, not its memory, not its call links. Either the whole project is held, or specific calls this person took part in are; the message says which and names the held calls. Release the hold, or handle the request outside the API. The same request succeeds once the hold is gone.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl -X DELETE "https://api.voiceland.ai/v1/me/end-users/{key}" \
  -H "Authorization: Bearer VL_API_KEY"

Eine erfolgreiche Antwort liefert ein EndUserEraseResponse.

Beispielantwort

{
  "call_links_deleted": 2,
  "memory_items_deleted": 4,
  "profile_key": "9f2c…",
  "profiles_deleted": 1
}

GET /v1/me/end-users/{key}#

One recognised visitor. Everything held about one person: what their sign-in told us, and the complete list of things the assistant may recall about them. This is the answer to "what does your assistant remember about me", there is nothing else, and each remembered item names the conversation it was learned in.

Parameter

Name Ort Typ Erforderlich Beschreibung
key path string Ja The opaque profile key, 64 lowercase hex characters.

Antworten

Code Beschreibung
200 Success.
400 The key is not 64 lowercase hex characters (invalid_profile_key).
401 Missing or invalid API key.
402 Recognised visitors are not included in this plan (feature_not_entitled), or the account has no subscription (no_subscription).
404 No profile with that key (profile_not_found).
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/end-users/{key}" \
  -H "Authorization: Bearer VL_API_KEY"

Eine erfolgreiche Antwort liefert ein EndUserProfileWire.

Beispielantwort

{
  "display_name": "Maria",
  "locale": "el",
  "memory": [
    {
      "key": "contact",
      "kind": "preference",
      "recorded_at": "2026-08-01T10:00:00Z",
      "source_call_id": "widget-…",
      "value": "prefers email"
    }
  ],
  "profile_key": "9f2c…",
  "sessions": 3
}

GET /v1/me/kpis#

KPIs. Containment, escalation, first-call resolution, cost percentiles, and goal completion over a window.

Parameter

Name Ort Typ Erforderlich Beschreibung
from query string Window start (RFC3339); default trailing 24h.
to query string Window end (RFC3339).
agent query string Optional single agent.

Antworten

Code Beschreibung
200 Success.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/kpis" \
  -H "Authorization: Bearer VL_API_KEY"

Eine erfolgreiche Antwort liefert ein KpisResponse.

Beispielantwort

{
  "containment": {
    "rate": 0.82
  },
  "cost": {
    "per_call_avg_usd": 0.06
  }
}

GET /v1/me/metrics-keys#

List metrics keys. Your scrape tokens (metadata only).

Antworten

Code Beschreibung
200 Success.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/metrics-keys" \
  -H "Authorization: Bearer VL_API_KEY"

Beispielantwort

{
  "items": []
}

POST /v1/me/metrics-keys#

Mint a metrics key. Creates a scrape-only token (vsk_metrics_…) for your observability stack. Plaintext returned once.

Anfragetext

application/json

Antworten

Code Beschreibung
201 Created.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl -X POST "https://api.voiceland.ai/v1/me/metrics-keys" \
  -H "Authorization: Bearer VL_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "label": "prod-prometheus"
}'

Beispielantwort

{
  "plaintext": "vsk_metrics_…",
  "prefix": "vsk_metrics_"
}

DELETE /v1/me/metrics-keys/{hash}#

Revoke a metrics key. Revokes a scrape token by its hash.

Parameter

Name Ort Typ Erforderlich Beschreibung
hash path string Ja Key hash from the list.

Antworten

Code Beschreibung
204 Revoked.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl -X DELETE "https://api.voiceland.ai/v1/me/metrics-keys/{hash}" \
  -H "Authorization: Bearer VL_API_KEY"

GET /v1/me/privacy#

Transcript privacy. Whether what a caller said is kept word for word, or replaced with placeholders, and at which point. store_verbatim keeps the conversation exactly as it happened. pseudonymize_at_rest replaces names, numbers and other personal details with placeholders on the way into the record, so the stored conversation never contains them. pseudonymize_for_analytics keeps the record word for word and replaces those details only where conversations feed quality tooling. applies_to_stored_calls and reversible describe the policy that is currently set, so you never have to guess how far a change reaches. Read them before you change anything: a policy that rewrites on the way in cannot reach back over conversations you already have, and cannot be undone for the ones it wrote.

Antworten

Code Beschreibung
200 Success.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/privacy" \
  -H "Authorization: Bearer VL_API_KEY"

Eine erfolgreiche Antwort liefert ein PrivacyPolicyResponse.

Beispielantwort

{
  "applies_to_stored_calls": false,
  "policies": [
    "store_verbatim",
    "pseudonymize_at_rest",
    "pseudonymize_for_analytics"
  ],
  "reversible": true,
  "transcript_policy": "store_verbatim"
}

PUT /v1/me/privacy#

Set the transcript privacy policy. Sets the policy. Send transcript_policy as one of the three values policies lists; an empty value means store_verbatim, which is the default and what every project does until it says otherwise. WHAT THE CHANGE REACHES, which is the part worth reading twice. pseudonymize_at_rest applies to conversations that happen AFTER you set it: it rewrites the text on the way into the record, so it cannot go back over conversations you already have, and there is no key that turns a placeholder back into what the person actually said - for those conversations the change is permanent. pseudonymize_for_analytics works the other way round: the record keeps the real words and the placeholders are applied each time a conversation is read for quality work, so it covers your whole history the moment you set it and switching it off brings the original view straight back. policies, applies_to_stored_calls and reversible are read-only: they are accepted here and ignored, so you can read the policy and send the same object back. Any other unrecognized field is refused (422).

Anfragetext

application/json Schema: PrivacyPolicyRequest

Feld Typ Erforderlich Beschreibung
applies_to_stored_calls boolean
policies array of string
reversible boolean
transcript_policy string Ja

Antworten

Code Beschreibung
200 Success.
400 transcript_policy is not one of the three accepted values (invalid_privacy).
401 Missing or invalid API key.
422 The body is not valid JSON for this shape (invalid_request).
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl -X PUT "https://api.voiceland.ai/v1/me/privacy" \
  -H "Authorization: Bearer VL_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "transcript_policy": "pseudonymize_at_rest"
}'

Eine erfolgreiche Antwort liefert ein PrivacyPolicyResponse.

Beispielantwort

{
  "applies_to_stored_calls": false,
  "policies": [
    "store_verbatim",
    "pseudonymize_at_rest",
    "pseudonymize_for_analytics"
  ],
  "reversible": false,
  "transcript_policy": "pseudonymize_at_rest"
}

GET /v1/me/prometheus#

Prometheus discovery. Returns your metrics scrape URL + a ready-to-paste scrape config and example queries.

Antworten

Code Beschreibung
200 Success.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/prometheus" \
  -H "Authorization: Bearer VL_API_KEY"

Beispielantwort

{
  "auth_scheme": "bearer",
  "url": "https://api.voiceland.ai/v1/metrics"
}

GET /v1/me/wallet#

Minutes wallet. Prepaid minutes pool, shared by voice calls and web-widget chat sessions: included seconds remaining this month, purchased seconds, total remaining, and blocked (true when new calls and chat sessions are refused with 402 minutes_exhausted). Voice bills a 30-second minimum then per second; a chat session bills the same rounding of its connect-to-last-message span, scaled by the plan's chat rate. A sub-tenant sees its parent account's pool.

Antworten

Code Beschreibung
200 Success.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/wallet" \
  -H "Authorization: Bearer VL_API_KEY"

Eine erfolgreiche Antwort liefert ein WalletStatus.

Beispielantwort

{
  "blocked": false,
  "has_package": true,
  "included_seconds_remaining": 24600,
  "pool_owner": "acme",
  "purchased_seconds": 1800,
  "remaining_seconds": 26400,
  "tenant": "acme",
  "tier": "root"
}

GET /v1/me/wallet/ledger#

Minutes ledger. Append-only minutes ledger, newest first. Each row snapshots the package id and per-minute rate in force at the time of the transaction; debit_call rows are voice calls, debit_chat rows are web-widget chat sessions and also carry the chat rate applied.

Parameter

Name Ort Typ Erforderlich Beschreibung
limit query integer Max rows (1-500, default 100).

Antworten

Code Beschreibung
200 Success.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/me/wallet/ledger" \
  -H "Authorization: Bearer VL_API_KEY"

Beispielantwort

{
  "items": [
    {
      "amount_cents": 0,
      "kind": "debit_call",
      "package_id": "starter",
      "rate_cents_per_min": 22,
      "seconds": -95
    }
  ]
}

GET /v1/usage#

Cost usage. Per-month cost aggregate. Pass ?month=YYYY-MM for a single month.

Parameter

Name Ort Typ Erforderlich Beschreibung
month query string YYYY-MM; omit for the full series.

Antworten

Code Beschreibung
200 Success.
401 Missing or invalid API key.
4XX Request error (validation, not-found, etc.).
5XX Server or upstream error.

Beispielanfrage

curl "https://api.voiceland.ai/v1/usage" \
  -H "Authorization: Bearer VL_API_KEY"

Beispielantwort

{
  "call_count": 2211,
  "total_usd": 431.77,
  "year_month": "2026-07"
}

Schemata#

AgentStat#

Feld Typ Erforderlich Beschreibung
agent string Ja
calls integer Ja
chat ChatKPI
days array of DayCount Ja
feedback FeedbackKPI
inbound integer Ja
intents IntentKPI
outbound integer Ja
quality QualityKPI
sentiment SentimentKPI
talk_seconds number Ja
topics TopicKPI

AgentStatsResponse#

Feld Typ Erforderlich Beschreibung
agents array of AgentStat Ja
chat ChatKPI
days array of DayCount Ja
feedback FeedbackKPI
from string (date-time) Ja
intents IntentKPI
quality QualityKPI
sentiment SentimentKPI
tenant string Ja
to string (date-time) Ja
topics TopicKPI
total_calls integer Ja
truncated boolean Ja

AiReportConfigRequest#

Feld Typ Erforderlich Beschreibung
cadence string
enabled boolean Ja
recipients array of string
updated_at string

AiReportConfigResponse#

Feld Typ Erforderlich Beschreibung
cadence string Ja
enabled boolean Ja
recipients array of string Ja
updated_at string (date-time)

AiReportGenerateRequest#

Feld Typ Erforderlich Beschreibung
deliver boolean
period string

AiReportWire#

Feld Typ Erforderlich Beschreibung
cadence string Ja
created_at string (date-time) Ja
email_status_code integer
error string
from string (date-time) Ja
period string Ja
recipients array of string
report ReportData
status string Ja
tenant string Ja
to string (date-time) Ja
trigger string
truncated boolean Ja
updated_at string (date-time)

AiReportsResponse#

Feld Typ Erforderlich Beschreibung
items array of AiReportWire Ja
next_cursor string Ja

BusinessHoursDayWire#

Feld Typ Erforderlich Beschreibung
day string Ja
ranges array of BusinessHoursRangeWire

BusinessHoursRangeWire#

Feld Typ Erforderlich Beschreibung
end string Ja
start string Ja

BusinessHoursRequest#

Feld Typ Erforderlich Beschreibung
days array of BusinessHoursDayWire
enabled boolean Ja
holidays array of string
local_time string
open_now boolean
timezone string

BusinessHoursResponse#

Feld Typ Erforderlich Beschreibung
days array of BusinessHoursDayWire Ja
enabled boolean Ja
holidays array of string Ja
local_time string Ja
open_now boolean Ja
timezone string Ja

ChatKPI#

Feld Typ Erforderlich Beschreibung
definition string Ja
human_takeover_rate number Ja
resolved_without_takeover integer Ja
resolved_without_takeover_ratio number Ja
sessions integer Ja
takeover_requested integer Ja

Cluster#

Feld Typ Erforderlich Beschreibung
calls integer Ja
label string Ja
members array of string Ja
negative_calls integer Ja
sample_call_ids array of string

ContainmentKPI#

Feld Typ Erforderlich Beschreibung
contained integer Ja
rate number Ja
total integer Ja

CostKPI#

Feld Typ Erforderlich Beschreibung
per_call_avg_usd number Ja
per_call_p50_usd number Ja
per_call_p95_usd number Ja
total_usd number Ja

DayCount#

Feld Typ Erforderlich Beschreibung
calls integer Ja
date string Ja

EmergingTopicsResponse#

Feld Typ Erforderlich Beschreibung
agent string
analyzed integer Ja
clusters array of Cluster Ja
definition string Ja
from string (date-time) Ja
method string Ja
tenant string Ja
to string (date-time) Ja
truncated boolean Ja
unassigned integer Ja

EndUserEraseResponse#

Feld Typ Erforderlich Beschreibung
call_links_deleted integer Ja
memory_items_deleted integer Ja
profile_key string Ja
profiles_deleted integer Ja

EndUserListResponse#

Feld Typ Erforderlich Beschreibung
count integer Ja
items array of EndUserProfileWire Ja

EndUserMemoryWire#

Feld Typ Erforderlich Beschreibung
key string
kind string Ja
recorded_at string Ja
source_call_id string
value string Ja

EndUserPolicyRequest#

Feld Typ Erforderlich Beschreibung
enabled boolean Ja
has_sso_signing_key boolean
memory_enabled boolean Ja
memory_max_items integer
personalized_ranking boolean Ja
retention_days integer
sso_issuer string
sso_max_age_seconds integer
sso_signing_key string

EndUserPolicyResponse#

Feld Typ Erforderlich Beschreibung
enabled boolean Ja
has_sso_signing_key boolean Ja
memory_enabled boolean Ja
memory_max_items integer Ja
personalized_ranking boolean Ja
retention_days integer Ja
sso_issuer string Ja
sso_max_age_seconds integer Ja

EndUserProfileWire#

Feld Typ Erforderlich Beschreibung
attributes map of string
display_name string
expires_at string
first_seen_at string
issuer string
last_seen_at string
locale string
memory array of EndUserMemoryWire Ja
profile_key string Ja
sessions integer Ja

Error#

Error envelope returned for non-2xx responses.

Feld Typ Erforderlich Beschreibung
error object Ja

EscalationKPI#

Feld Typ Erforderlich Beschreibung
by_cause map of integer Ja
count integer Ja
definition string Ja
rate number Ja

EvalSummary#

Feld Typ Erforderlich Beschreibung
errored_runs integer Ja
failed_runs integer Ja
last_run_id string
last_run_pass_rate number
last_run_status string
passed_runs integer Ja
runs integer Ja
truncated boolean

FcrKPI#

Feld Typ Erforderlich Beschreibung
callers_with_repeat_in_7d integer Ja
rate number Ja
unique_callers integer Ja
window_days integer Ja

FeedbackKPI#

Feld Typ Erforderlich Beschreibung
definition string Ja
negative integer Ja
negative_rate number Ja
rated integer Ja

GoalKPI#

Feld Typ Erforderlich Beschreibung
completed integer Ja
definition string Ja
rate number Ja
total integer Ja

IntentKPI#

Feld Typ Erforderlich Beschreibung
calls_with_intents integer Ja
classified_turns integer Ja
coverage_rate number Ja
definition string Ja
items array of IntentRateRow Ja
unknown_turns integer Ja

IntentRateRow#

Feld Typ Erforderlich Beschreibung
calls integer Ja
contained integer Ja
containment_rate number Ja
intent string Ja
negative integer Ja
negative_rate number Ja
rated integer Ja
turns integer Ja

KpisResponse#

Feld Typ Erforderlich Beschreibung
agent string
chat ChatKPI Ja
containment ContainmentKPI Ja
cost CostKPI Ja
escalation EscalationKPI Ja
feedback FeedbackKPI Ja
first_call_resolution FcrKPI Ja
from string (date-time) Ja
goal_completion GoalKPI Ja
hangup_causes map of integer Ja
intents IntentKPI Ja
quality QualityKPI Ja
sentiment SentimentKPI
tenant string Ja
to string (date-time) Ja
topics TopicKPI
truncated boolean Ja
window_calls integer Ja

MetricsBlock#

Feld Typ Erforderlich Beschreibung
agent string
calls integer Ja
chat ChatKPI Ja
containment RateCount Ja
eval EvalSummary Ja
feedback FeedbackKPI Ja
first_call_resolution_rate number Ja
intents IntentKPI Ja
quality QualityKPI Ja
sentiment SentimentKPI Ja
topics TopicKPI Ja

NegativeConversation#

Feld Typ Erforderlich Beschreibung
agent string Ja
call_id string Ja
ended_at string (date-time)
escalation string Ja
hangup_cause string
recording_purged_at string
recording_url string
sentiment_end string Ja
sentiment_end_score number Ja
sentiment_start string Ja
sentiment_trajectory string Ja
started_at string (date-time) Ja
talk_seconds number
topics array of string

NegativeSentimentResponse#

Feld Typ Erforderlich Beschreibung
agent string
analyzed integer Ja
count integer Ja
definition string Ja
from string (date-time) Ja
items array of NegativeConversation Ja
tenant string Ja
to string (date-time) Ja
truncated boolean Ja

PrivacyPolicyRequest#

Feld Typ Erforderlich Beschreibung
applies_to_stored_calls boolean
policies array of string
reversible boolean
transcript_policy string Ja

PrivacyPolicyResponse#

Feld Typ Erforderlich Beschreibung
applies_to_stored_calls boolean Ja
policies array of string Ja
reversible boolean Ja
transcript_policy string Ja

QualityKPI#

Feld Typ Erforderlich Beschreibung
definition string Ja
graded_turns integer Ja
grounded integer Ja
grounded_answer_rate number Ja
hallucinated integer Ja
hallucination_rate number Ja

RateCount#

Feld Typ Erforderlich Beschreibung
count integer Ja
rate number Ja
total integer Ja

ReportData#

Feld Typ Erforderlich Beschreibung
account MetricsBlock Ja
agents array of MetricsBlock Ja
cadence string Ja
from string (date-time) Ja
generated_at string (date-time) Ja
period string Ja
target Target Ja
tenant string Ja
timezone string Ja
to string (date-time) Ja
truncated boolean Ja

SentimentKPI#

Feld Typ Erforderlich Beschreibung
analyzed integer Ja
declining integer Ja
declining_rate number Ja
definition string Ja
escalated_negative integer Ja
escalated_negative_rate number Ja
improving integer Ja
improving_rate number Ja
negative integer Ja
negative_rate number Ja
neutral integer Ja
positive integer Ja
start_negative integer Ja
steady integer Ja

Target#

Feld Typ Erforderlich Beschreibung
chat_sessions integer Ja
definition string Ja
met boolean Ja
name string Ja
threshold number Ja
value number Ja

TopicCount#

Feld Typ Erforderlich Beschreibung
analyzed integer Ja
calls integer Ja
negative integer Ja
negative_rate number Ja
share number Ja
topic string Ja

TopicKPI#

Feld Typ Erforderlich Beschreibung
assigned integer Ja
definition string Ja
topics array of TopicCount Ja
unassigned integer Ja

WalletStatus#

Feld Typ Erforderlich Beschreibung
blocked boolean Ja
currency string Ja
cycle_renews_at string (date-time)
cycle_seconds_remaining integer Ja
fee_interval string
fee_status string
fee_suspended boolean
has_package boolean Ja
included_minutes integer Ja
included_seconds_remaining integer Ja
included_seconds_total integer Ja
included_seconds_used integer Ja
is_project boolean Ja
next_fee_at string (date-time)
overage_rate_cents_per_min integer Ja
package_id string
package_name string
parent_pool_available boolean Ja
pending_interval string
pending_package_id string
pending_package_name string
plan_id string
plan_minutes_per_month integer
plan_overage_allowed boolean Ja
plan_status string
pool_owner string Ja
prepaid_credit_cents integer
prepaid_run boolean
prepaid_until string (date-time)
project_seconds integer Ja
purchased_seconds integer Ja
remaining_seconds integer Ja
tenant string Ja
tier string Ja
use_parent_pool boolean Ja

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