When you are not there, it books a callback at your time.
The agent arranges who you will call, on which number, about what and when, only within the hours you set. Your team finds them ready in one list.
I'd like to speak to the technician about the quote.
The technician is not available right now. They can call you tomorrow at 10:00 or at 12:30. Which suits you?
12:30, please.
Your team will call, email and webhook sent
How it works
A time outside your hours is never booked: the agent offers the nearest free times instead.
- 1
The customer asks for someone
Who is not available right now.
- 2
A time within your hours
The agent offers times and they agree.
- 3
The number confirmed
And the reason for the call.
- 4
On the team's list
With email and webhook at once.
Your hours, your rules
Set up in the agent's Tools tab.
Callback hours
Monday to Friday, 09:00 to 18:00, or your own days, slots and closed days.
Earliest and latest
You set how soon and how late a callback can be booked.
Email and webhook
Every callback reaches your team the moment it is booked.
Your team calls
The overdue ones, today's and the upcoming ones, each with a status.
The assistant calls
The assistant will call at the agreed time itself, with retries, and hand it to your team if nobody answers.
Coming soonIt knows what was agreed
The assistant that calls will greet the customer with the name, the reason and the time agreed.
Coming soon
The Callbacks app
At a glance the team sees what is overdue, what is due today and what comes next.
Frequently asked questions
Can the assistant call back by itself?
Coming soon. Automatic callbacks need outbound calls, which open soon. Until then your team calls from the list.
What if the customer asks for a time outside our hours?
The agent does not book it: it offers the nearest free times within your hours.
Where do I see the callbacks?
In the Callbacks app of the console, in your email and in your system by webhook.
No customer waits on a "we'll call you back"
Set your hours and let the agent book the callbacks.