The Starter package is free: €0 a month, with 30 minutes to try it on real calls.The Starter package is free. Get started free
Subscriptions
Six packages. A monthly fee, a bundle of talk minutes, and one clear rate per minute beyond them. All prices in euro, excluding VAT.
€0/ month
For trying the agent out on real calls.
Includes
€49.90/ month-10%You save €59.88 a year
For small teams that also make outbound calls.
Adds
€99.90/ month-10%You save €119.88 a year
For businesses with steady call volume and more than one language.
Adds
€199.90/ month-10%You save €239.88 a year
For contact centres and support teams with many calls in parallel.
Adds
€299.90/ month-10%You save €359.88 a year
For organisations with security, governance and own-brand requirements.
Adds
Custom price, based on your needs
For regulated environments and teams that live inside their data.
Adds
30/1 billing step: every answered call is billed a minimum of 30 seconds, then per second. Unanswered calls are not billed. Estimate your cost
Calculator
Choose voice, chat or both, and enter how many answered calls and chat sessions you have a month and how long each lasts on average, and, if you use operations agents, their automation and transcription minutes a month. You will see what you would pay on every package, with the 30/1 billing step applied.
The calculator needs JavaScript. Each package's prices and per-minute rate are on the cards above.
The result applies the 30/1 billing step. Prices exclude VAT, and phone numbers are billed separately, from €15 per number per year. The cheapest package is judged on price alone: packages differ in features and in simultaneous-call limits (AI sessions), and Starter's minutes are a trial. Chat, automation and transcription come out of the same package minutes as calls. When those run out, the calculator splits the overage across calls, chat, automation and transcription in proportion to their use, as if spread evenly over the month. Automation prices apply to the gpt-5.4-mini model.
Every call is charged the way ElevenLabs, the provider of Realtime voice, charges the platform: an amount per minute of conversation and, separately, the language model tokens the call read and wrote. We price every model the same way: Standard on each language model, Realtime Fast and Realtime Smart. A call never takes fewer minutes than your package sets.
A Realtime model keeps no memory between replies: to answer, it re-reads the agent's instructions and the whole conversation so far every time, and ElevenLabs charges every such reading in tokens. At the first minute a reply reads little more than the instructions; at the tenth minute it also reads ten minutes of talk. That is why the tenth minute costs more than the first, and a ten-minute call costs more per minute than a three-minute one. Realtime Smart charges tokens far higher than Fast, so the difference shows most there: a real 5.9-minute Smart call read 1.18 million tokens in all. Tokens read recently are charged at a lower cached price, and the calculator takes that into account.
With a large call volume or long calls, the Enterprise package with your own AI keys pays off: the platform charges every minute at the package's fixed BYOK price, and you pay the minutes and tokens to your providers (ElevenLabs, OpenAI, Soniox) directly at their own prices. The calculator's BYOK row shows the comparison for your calls.
The same work done by people: the calls and chats entered above, handled by salaried secretarial staff. Replace the salary and contributions with your own figures.
The agent answers around the clock and takes several calls at once, up to the package's AI sessions.
The comparison covers answering calls and chats only; secretarial staff also do other work. Staff numbers come from averages: at peak times a person answers one call at a time, so you need more people or calls are missed, while the agent takes several at once, up to the package's AI sessions. The saving is taken on full-time equivalents, not whole people. Not included: night, Sunday and holiday premiums, cover for sick leave, a workstation and equipment. The agent's cost is the best-value package above, overage included.
Features by package
From one package to the next, the included minutes, the AI sessions and the number of agents all go up, while the per-minute rate above the included minutes comes down. Each package also brings new features, and every package above it keeps them. Prices are monthly and exclude VAT.
Every package includes everything in the packages below it. The table shows the package in which each feature first appears.
| Feature | Starter | Growth | Pro | Business | Enterprise | Enterprise Plus |
|---|---|---|---|---|---|---|
| Already in Starter | ||||||
| Email notifications | Included | Included | Included | Included | Included | Included |
| Web widget | Included | Included | Included | Included | Included | Included |
| Voice + Chat | Included | Included | Included | Included | Included | Included |
| Versioning | Included | Included | Included | Included | Included | Included |
| Customer satisfaction survey | Included | Included | Included | Included | Included | Included |
| Operations agents | Included | Included | Included | Included | Included | Included |
| Users included (the owner counts as one) | 1 | 3 | 10 | 25 | Unlimited | Based on your needs |
| Added in Growth | ||||||
| Direct transfer to a representative | Not included | Included | Included | Included | Included | Included |
| Outbound calls coming soon | Not included | Included | Included | Included | Included | Included |
| CDR webhook | Not included | Included | Included | Included | Included | Included |
| Secondary language | Not included | Included | Included | Included | Included | Included |
| Calendar | Not included | Included | Included | Included | Included | Included |
| Not included | Included | Included | Included | Included | Included | |
| Call recording | Not included | Included | Included | Included | Included | Included |
| Knowledge base | Not included | Included | Included | Included | Included | Included |
| Integrations new | Not included | Included | Included | Included | Included | Included |
| Recording retention | Not included | 30 days | 60 days | 90 days | 365 days | Based on your needs |
| Team roles (Account admin, Project admin, read-only Manager, Member) | Not included | Included | Included | Included | Included | Included |
| Added in Pro | ||||||
| Hold music | Not included | Not included | Included | Included | Included | Included |
| Indirect transfer to a representative | Not included | Not included | Included | Included | Included | Included |
| All supported languages | Not included | Not included | Included | Included | Included | Included |
| Projects (separate workspaces, e.g. departments) | Not included | Not included | 3 | 10 | 100 | Based on your needs |
| Added in Business | ||||||
| Real-time event webhooks (4 channels) | Not included | Not included | Not included | Included | Included | Included |
| Multi-language post-call summaries | Not included | Not included | Not included | Included | Included | Included |
| Structured goal-completion extraction | Not included | Not included | Not included | Included | Included | Included |
| S3 recording export | Not included | Not included | Not included | Included | Included | Included |
| Added in Enterprise | ||||||
| Transfer destination allow-list | Not included | Not included | Not included | Not included | Included | Included |
| SSO + group RBAC | Not included | Not included | Not included | Not included | Included | Included |
| KMS-encrypted recordings | Not included | Not included | Not included | Not included | Included | Included |
| Bring-your-own provider keys (LLM/STT/TTS) | Not included | Not included | Not included | Not included | Included | Included |
| Noise cancellation | Not included | Not included | Not included | Not included | Included | Included |
| White-label platform (your brand & domain) | Not included | Not included | Not included | Not included | Included | Included |
| IP access control | Not included | Not included | Not included | Not included | Included | Included |
| Added in Enterprise Plus | ||||||
| Full KPI dashboard | Not included | Not included | Not included | Not included | Not included | Included |
| MOS audio-quality scoring | Not included | Not included | Not included | Not included | Not included | Included |
| Prometheus scrape access | Not included | Not included | Not included | Not included | Not included | Included |
| Per-call trace export | Not included | Not included | Not included | Not included | Not included | Included |
| Compliance phrase tracking | Not included | Not included | Not included | Not included | Not included | Included |
| Audit log export | Not included | Not included | Not included | Not included | Not included | Included |
| Tamper-evident call records (chain of custody) | Not included | Not included | Not included | Not included | Not included | Included |
| Dedicated Customer Success Manager | Not included | Not included | Not included | Not included | Not included | Included |
| Signed DPA + 99.9% SLA | Not included | Not included | Not included | Not included | Not included | Included |
The account owner counts as one of the users. Extra users, from Growth up: €5 per user per month, or €54 per user per year on yearly billing.
Numbers are billed separately from the package, per number and per year, from €15. The price depends on the number pattern.
A 5% telecom fee is added to Greek phone numbers, and VAT after that.
30/1 billing step: every answered call is billed a minimum of 30 seconds, then per second, rounded up to the next whole second. Unanswered calls are not billed.
Operations agents are billed in automation minutes from the first second, with no minimum per run. Automation minutes come out of the same minutes as calls: on Growth one call minute is worth 32 automation minutes, so the plan's 500 minutes become up to 16,000 automation minutes, or any mix with calls. Past them, extra automation minutes cost €2.50 per 1,000 (€3.10 on Starter), out of your account's minutes balance.
Transcription is billed on its own, in transcription minutes and not in automation minutes. They come out of the plan's minutes too: on Growth one plan minute is worth 26 transcription minutes, so the 500 minutes become up to 13,000 transcription minutes. Past them they cost €3.80 per 1,000, out of your account's minutes balance, and the price drops on every larger plan (€3.40 on Pro, €3.00 on Business, €2.70 on Enterprise). On Starter the plan's minutes pay for up to 10 transcription minutes a month, and the extra ones cost €4.70 per 1,000.
A run bills, in automation minutes, the greater of the conversation it analysed and the time it worked. A ten-minute call transcribed, summarised and emailed bills ten transcription minutes and about ten automation minutes for the analysis. If it is only transcribed, it bills the ten transcription minutes and the few seconds the run worked. See the Operations Agent pricing, with a comparison with Zapier, n8n Cloud and Make and a cost calculator.
Five report questions per run are included; each extra question counts as one automation minute. *Automation prices apply to the gpt-5.4-mini model.
Tell us how many calls you take and what the agent should do. We will point you at the package that makes sense for your volume.