Documentation / FAQ
Can the agent connect to my CRM or booking system?
Yes, via custom tools added through the API / MCP.
Last updated:
Yes. An agent can call your own HTTP endpoints mid-call to look things up or take actions (order status, availability, bookings) and use the answer to reply. These custom tools are added through the API / MCP and appear read-only in the console. See Agent tools → Custom tools and the API & MCP guide.