Documentation / FAQ
My agent interrupts callers. How do I fix it?
Turn interruptions off, or raise the interruption sensitivity.
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If the agent talks over callers or cuts them off:
- On the Behavior tab, turn Allow interruptions off for a more scripted flow, or
- Raise the interruption sensitivity so background noise no longer triggers an interruption, and/or increase the reply delay for unfinished sentences.
The fastest route: open the AI Assistant on the agent, pick the problem call, and Identify issue. It proposes the exact tuning change.