Documentation / Guides
Extend an agent's capabilities
Add tools, languages, notifications and integrations.
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A basic agent talks. Extend it so it can act, speak more languages, and connect to your systems.
Enable tools#
On the Tools tab, turn on what the agent may do: hang up, transfer (cold or warm), or press keypad tones. Then tell the agent when to use each in the system prompt. See the Agent tools section for each one.
Add languages#
Set a primary language and add secondary languages the agent should also understand. You can request call summaries in more than one language. See Languages & voices.
Answer from your own documents#
Point the agent at your price list, your policies, your product sheets. Put them in a Knowledge collection, publish them, and attach the collection to the agent: it then looks up the relevant passages mid-call and answers from them instead of guessing. See the Knowledge section.
Get results out#
- Email recap: a summary email after every call (Notifications).
- Webhooks: send call data to your systems in real time or after the call.
Connect your own systems (advanced)#
Agents can call custom tools (your own HTTP endpoints) mid-conversation, to look up an order, check availability, or book a slot, and use the answer to reply. Custom tools are configured through the API / MCP (they appear read-only in the console). See Agent tools → Custom tools and the API & MCP guide.