Voiceland AI

Documentation / FAQ

Why don't calls reach my agent?

Usually the number is not attached to the agent, or the agent is not deployed.

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Two things must be true for a call to reach an agent:

  1. The number is attached to that agent. Open Deploy → Voiceland and check the number shows the right agent. If not, click Attach and pick the agent. See the Attach a phone number guide.
  2. The agent is deployed. Editing an agent creates a draft; press Deploy to publish it.

If both look right and calls still do not connect, detach and re-attach the number, then place a test call.

The console

These pages are read only. The test call, the API keys and the live API reference are in the console, where your account is signed in.

Open the console