Documentation / Guides
Troubleshoot agent behavior
Diagnose a real call and fix the agent with the AI Assistant.
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When an agent misbehaves on a call, you do not have to guess. The AI Assistant reads a real call and tells you what went wrong.
Use the AI Assistant#
Open the agent's configuration and click AI ASSISTANT (top-right of the System prompt). You get two modes:
- Identify issue: pick a recent call (or let it use the most recent). The assistant reads the call's transcript and a per-turn timeline (what the caller said, when the agent decided to reply, tool calls, timing) and states a plain-language diagnosis: is it a prompt problem, a configuration problem, or a tuning problem?
- Update prompt: describe the change you want and the assistant proposes edits.
Each suggestion has a checkbox. Applying it drops the fix into your draft: a prompt suggestion is appended to the system prompt, a setting change flips the right control. Nothing is saved automatically: review, Save, then Deploy.
Other signals#
- Calls tab: read the transcript of any call to see exactly what was said.
- Behavior & timing: the knobs the assistant tunes (interruptions, turn detection, silence, durations) are all editable by hand too. See the Behavior & timing guide.