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Recording & notifications
Record calls, get email summaries, and detect voicemail.
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Keep a record of calls and get the results where you need them.
Recording#
Turn call recording on to keep an audio recording of each call (available with the transcript in the Calls tab). Check your local rules on disclosing recording in the first message.
Voicemail#
Hang up on voicemail ends the call automatically if the agent reaches an answering machine, useful for outbound calling so the agent does not talk to a beep.
Email recap#
Add one or more recipients to the Notifications email recap and a call summary is emailed after every call. You can request the summary in specific languages and include extracted fields (e.g. the caller's name and request) rendered in the email.
Webhooks#
For real-time or system-to-system delivery, use webhooks: send call data to your own endpoint when a call ends (or as events happen). See the API & MCP guide.