Operations agent: pricing

Operations agents are billed in automation minutes, taken from the same pool of minutes as your calls. You never pay twice: every minute of the plan goes to a call, to automation or to transcription. Audio a run transcribes is metered apart, in transcription minutes.

What a run bills#

A run bills the greater of:

• the conversation it analysed (a transcript or text it read),
• the time it actually worked.

Audio a run transcribes is not part of this: it is billed apart, in transcription minutes (see Transcription minutes below).

Billing starts at the first second, with no minimum per run. The hours a run waits for a retry are not work and are not billed. Every run includes 5 report questions; each extra question counts as one automation minute.

Automation minutes per plan#

While plan minutes remain, one minute pays for many automation minutes. If all of the plan's minutes go to automation:

• Starter: up to 300 automation minutes (1 minute = 10), extra €3.10 per 1,000, with a limit of 15,000 minutes a month.
• Growth: up to 16,000 (1 minute = 32), extra €2.50 per 1,000.
• Pro: up to 35,000 (1 minute = 50), extra €2.50 per 1,000.
• Business: up to 67,500 (1 minute = 45), extra €2.50 per 1,000.
• Enterprise: up to 105,000 (1 minute = 35), extra €2.50 per 1,000.
• Enterprise Plus: custom price, based on your needs.

Prices apply to the gpt-5.4-mini model every AI step runs on.

With your own keys (BYOK), on Enterprise and Enterprise Plus: when transcription and the AI model run on your own keys, you pay the AI to your provider directly and extra automation minutes are charged for the platform only, €0.50 per 1,000. With only one of the two keys your own, the normal price applies. When both are your own, transcribed audio still counts as automation minutes and the automation price above applies.

Transcription minutes#

Audio a run transcribes is billed in transcription minutes, priced apart from automation. They come out of the same plan minutes as your calls and automation. A transcribed call is automation only for the step that then analyses the transcript.

While plan minutes remain, one plan minute pays for many transcription minutes. If all of the plan's minutes go to transcription:

• Starter: 10 transcription minutes a month from the plan (1 minute = 26), extra €4.70 per 1,000. With those 10 used up and no extra minutes on the account, the transcription step fails with the message Not transcribed: your plan's included transcription minutes are used up. Add minutes or upgrade your plan to continue.
• Growth: up to 13,000 (1 minute = 26), extra €3.80 per 1,000.
• Pro: up to 28,700 (1 minute = 41), extra €3.40 per 1,000.
• Business: up to 66,000 (1 minute = 44), extra €3.00 per 1,000.
• Enterprise: up to 111,000 (1 minute = 37), extra €2.70 per 1,000.
• Enterprise Plus: custom price, based on your needs.

Past the plan's minutes, transcription is paid per 1,000 minutes out of the extra minutes you have added to your account, like extra automation minutes: 1,000 transcription minutes on Growth (€3.80) use 19 extra minutes of €0.20.

Past the plan's minutes#

Once the plan's minutes are used, automation carries on at the extra automation price, out of the extra minutes you have added to your account: 1,000 automation minutes on Growth (€2.50) use 12.5 extra minutes at €0.20. On Starter automation stops at 15,000 minutes a month; for more, Growth is required. You add minutes on the Dashboard or from the operations agent's Overview.

Examples#

• A 10-minute call transcribed, summarised and emailed bills 10 transcription minutes and about 10 automation minutes for the analysis. If it is only transcribed, it bills the 10 transcription minutes and the few seconds the run worked.
• A run that receives a webhook and forwards it to another works for a few seconds and bills only those.
• A schedule that fires every hour runs about 730 times a month. The designer shows the estimate after you save a schedule.

Where to see it#

Each run's Billing block shows the automation seconds, the conversation handled, the audio transcribed, the report questions, the plan minutes used, the list value and what was charged. Transcription is shown apart from automation, in each run and in the monthly totals: its minutes, the plan minutes it used, its list value and what was charged. Charged is only what came out of purchased minutes, so a run covered by your plan's included minutes shows a list value and nothing charged. The agent's Overview and Runs show the month's totals; the project-wide Runs page shows any period and exports it to Excel.

When your minutes run out#

Runs draw on the same minutes as your calls, so when none are left a new run is not started: it appears in Runs with the message Not run: your AI minutes are used up., no step runs and nothing is billed. Add minutes on the Dashboard or upgrade under Settings > Subscription, and the next triggers run as usual. See When your minutes run low or run out.

On Starter, once the month's automation reaches 15,000 minutes, new runs appear with the message Not run: your plan's monthly automation minutes are used up. until the next month or until you upgrade your plan.